Nokia E5 00 - Troubleshooting

Q: How do I close an application that

is not responding?

A: Press and hold the home key. Scroll to

the application, and press the

backspace key to close the application.

Q: Why do images look smudgy?

A: Ensure that the camera lens

protection windows are clean.

Q: Why do missing, discoloured, or

bright dots appear on the screen

every time I switch on my device?

A: This is a characteristic of this type of

display. Some displays may contain

pixels or dots that remain on or off. This

is normal, not a fault.

Q: Why can’t I find my friend’s device

while using Bluetooth connectivity?

A: Check that both devices are

compatible, have activated Bluetooth

connectivity, and are not in hidden

mode. Check also that the distance

between the two devices is not over 10

metres (33 feet) and that there are no

walls or other obstructions between the

devices.

Q: Why can’t I close a Bluetooth

connection?

A: If another device is connected to your

device, you can close the connection

using the other device or by

deactivating Bluetooth connectivity.

Select

Menu

>

Ctrl. panel

>

Connectivity

>

Bluetooth

and

Bluetooth

>

Off

.

Q: Why can't I see a wireless LAN

(WLAN) access point even though I

know I'm within its range?

A: Check that the Offline profile is not in

use in your device.

The WLAN access point may use a

hidden service set identifier (SSID). You

can only access networks that use a

hidden SSID if you know the correct

SSID, and have created a WLAN access

point for the network on your Nokia

device.

168 Troubleshooting

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Check that the WLAN access point is not

on channels 12-13, as they cannot be

associated with.

Q: How do I turn the WLAN off on my

Nokia device?

A: The WLAN on your Nokia device

deactivates when you are not

connected or trying to connect to

another access point, or not scanning

for available networks. To further

reduce battery consumption, you can

specify that your Nokia device does not

scan, or scans less often, for available

networks in the background. The WLAN

deactivates in between background

scans.

To stop the background scans, select

Menu

>

Ctrl. panel

>

Settings

and

Connection

>

Wireless LAN

>

Show

WLAN availability

>

Never

. You can

still manually scan for available WLANs

and connect to WLANs as usual.

To increase the background scan

interval, select

Show WLAN

availability

>

Yes

, and define the

interval in

Scan for networks

.

Q: Why can't I browse the web even

though the WLAN connection is

working and the IP settings are

correct?

A: Check that you have defined the

HTTP/ HTTPS proxy settings correctly in

the advanced settings of your WLAN

access point.

Q: How do I check the signal quality

of my WLAN connection?

Select

Menu

>

Ctrl. panel

>

Connectivity

>

Conn. mgr.

and

Active

data connections

>

Options

>

Details

. If the signal quality is weak or

moderate, you may encounter

connection problems. Try again closer

to the access point.

Q: Why do I have problems with the

security mode?

A: Check that you have configured the

security mode correctly, and that it is

the same that the network uses. To

check the security mode the network

uses, select

Menu

>

Ctrl. panel

>

Connectivity

>

Conn. mgr.

and

Active

Troubleshooting 169

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data connections

>

Options

>

Details

.

Check also the following: you have the

correct WPA mode (preshared key or

EAP), you have disabled all EAP types

that are not needed, and all the EAP type

settings are correct (passwords, user

names, certificates).

Q: Why can’t I select a contact for my

message?

A: The contact card does not have a

phone number, an address, or an e-mail

address. Select

Menu

>

Contacts

, and

edit the contact card.

Q: The note Retrieving message is

shown briefly. What is happening?

A: The device is trying to retrieve a

multimedia message from the

multimedia messaging centre. This note

is shown if you have selected

Menu

>

Messaging

and

Options

>

Settings

>

Multimedia message

>

Multimedia

retrieval

>

Always automatic

.

Check that the settings for multimedia

messaging are defined correctly and

that there are no mistakes in phone

numbers or addresses.

Q: How can I end the data connection

when the device starts a data

connection again and again?

A: The device may be trying to retrieve

a multimedia message from the

multimedia message centre. To stop the

device from making a data connection,

select

Menu

>

Messaging

and

Options

>

Settings

>

Multimedia

message

>

Multimedia retrieval

>

Manual

to have the multimedia

messaging centre save messages to be

retrieved later, or

Off

to ignore all

incoming multimedia messages. If you

select

Manual

, you receive a

notification when there is a new

multimedia message that you can

retrieve in the multimedia message

centre. If you select

Off

, the device does

not make any network connections

related to multimedia messaging.

To set the device to use a packet data

connection only if you start an

application or action that needs it,

select

Menu

>

Ctrl. panel

>

Settings

and

Connection

>

Packet data

>

170 Troubleshooting

© 2010 Nokia. All rights reserved.